As a step to improve self-repair service more we are now able to release the SHIM to all repair certified customers. This will allow you to replace motherboards and change serial numbers on your C...
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MRC Recovery Process:
Symptoms could include:
Failure to boot
Failure to recover
Failure to keep a recovery
Intermittent power issues
Solution:
If an impacted machine fails or require...
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A good read from MakeUseOf on USB C Charging:
The Best USB-C Chargers: What’s Safe and What’s Dangerous? - LINK
For the CTL Chromebooks, they can charge with a max voltage of 15V and 3 amps. Any r...
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To avoid any vulnerabilities, update ChromeOS to R63
From Google Security: Link
Snippets:
Last year, Google’s Project Zero team discovered serious security flaws caused by “speculative execution,” ...
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Google Link:
https://support.google.com/chrome/a/answer/6238906?hl=en
The link above details questions about Google Updates.
Chrome device version doesn't update
Chrome devices automatically upd...
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For all EDU customers, CTL now includes 2-way shipping for in-warranty RMA issues in the first year. This update includes any previous EDU orders in the last year. CTL is excited to extend this t...
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The Chromebook will need to be deprovisioned so you can enter Developer mode.
Enter Dev Mode:
This will wipe your local data, so make sure to back anything up that you don't have stored in the clou...
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Great extension to use. Must log into the chromebook. - Link
Shows detailed info about an enterprise enrolled Chrome device.
Shows detailed info about an enterprise enrolled Chrome device inclu...
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Common Chrome OS Problems and How to Troubleshoot Them
Chrome OS Is Very Slow
If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run...
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How to find Chromebook Serial Number:
HIt (Esc + refresh + power) to start the wipe process
HIt (Ctrl + D) on the recovery screen (yellow exclamation mark)
Hit (Enter) on the screen that states: “...
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The CTL NL61, NL61T, J5, J2, J4, J4+ and the X-Panel variations will all support Android Apps. Google hasn't released the exact date but it is expected in Q1 of 2017.
This is the complete list of C...
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White Glove Info:
CTL encourages customers with large deplayments to utilize the CTL infrastrucature to prepare the chrome for their network. Download this PDF to see what options are available fo...
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For the CTL Chormebook:
Wipe device data - Full Google Page Link
This article is for Chrome Devices for Business and Education administrators.
You can clear all the local user data stored on your ...
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Many schools and businesses use printing to prevent theft or for recognizeability. See some of the examples below. Please contact your sales rep if interested.
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Having trouble getting your Google Drive offer? Try these steps below.
Direct Google Link
Q: Where do I go to redeem my Google Drive offer for Chromebooks?
Please visit drive.google.com/redeem
...
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New As of Oct. 2014
https://support.google.com/chrome/a/answer/2717664?hl=en
Perpetual Licenses
Each perpetual license you purchase for our web-based management software lasts for the lifetime of t...
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To verify how many Chrome Devices you have on your Google domain - log in to your admin section:
Click Device Management
Click Chrome
Click Devices
In the upper right section it will show you the...
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When you place an order for Google Chrome Management Licenses it can take 24 hours for those to show up to your account. You will receive an email from enterprise-operations@google.com with the PO...
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Troubleshooting tips provided by Unifiy:
Please try the following steps or make some changes in controller which might help resolve the issue:
Change the Channels manually to 1/6/11 and Tx Power t...
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CTL White Glove is a resource saver for every school. No need to staff up or work extra hours to provision Chromebooks.
All that is needed for CTL to enroll devices is a user name and password ...
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Keys & Shortcuts
Chromebooks also has a different keyboard to what you may have seen on other laptops.
For starters, there is noCaps Lockkey. This has been replaced with a dedicated Search key wh...
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Printing & Saving (the Cloud!)
Printing
Printing will beavailablefrom your Chromebook at select printer stations (to be determined). However, the beauty of 1:1 technology is bypassing the need for...
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