To maintain your Chromebook's peak performance, regular care is essential—especially when it comes to the battery. Neglecting battery maintenance can lead to diminished capacity over time, reducing...
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Google Article: LINK
Connect to a mobile data network
If your Chromebook has a data plan, you can connect it to both Wi-Fi and mobile data networks.
Note: Using your mobile phone's data netw...
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Repair Videos:
NL73: LINK
NL72: LINK
NL72T: LINK - use as reference for NL73T
NL72 - LTE module: LINK
PX11E: LINK - use as reference for PX111E
---------------------------------------------------...
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Full technical brief - LINK
**NOTE** This is only needed when batteries fail in the field
In late 2021/2022, the FSI image (Factory Shipping Image) was updated to accommodate a 2nd source battery w...
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A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net
Also, CTL has a buyback program for previous models. Check out https://buyback.ctl.net/ to ...
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Step 1: Perform a visual inspection
If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
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Repairing mainboards that are out of warranty can be done easily and responsibly through a specialty partner of CTL. Repairing is also a significant cost savings compared to purchasing new.
CTL ...
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**Updated page with all recoveries. Please look up the code name below or search for the CTL device name: LINK
**ChromeOS Blog about Stable, Beta, and Dev releases - LINK
**ChromeOS Release S...
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Lithium Ion batteries are a great technology for laptops, Chromebooks, iPads, and many other tech gadgets. But there are storage situations that must be considered to ensure a long life.This applie...
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Link to full Document
Guidelines to properly CLEAN your LCD / LED screens
Recommended Cleaning Method: (Short instructions)
Turn your display off and allow it to cool.
Make sure your clot...
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How to find Chromebook Serial Number:
Press (Esc + refresh + power) to start the wipe process
Press (Ctrl + D) on the recovery screen (yellow exclamation mark)
Press (Enter) on the screen that st...
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CTL Complete list:
Chromebox:
CTL CBx3 - Link
CTL CBx2 - Link
CTL CBx1 - Link
Tablet:
CTL Tx1 - Link
Chromebooks:
PX111E- Manual Link - Link
PX141E- Manual Link - Link
PX141G Chromebook Plus - ...
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Google validates the design with all major network providers
Always update to the latest Chrome OS version as Google provides improvements to speed, battery life, and connection services.
Steps...
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When a device is returned to CTL you must deprovision the device to allow for repairs to happen. It is very likely, to service you as fast as possible, that a replacment device will be sent back t...
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Sometimes due to the wipe and cleaning process the demo chromebooks are asking for credentials to re-enroll into the CTL domain.
We have two domains. Our demo devices are in transition to the educ...
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Google Direct Link for more Info: LINK
If you are having issues in ChromeOS a log file can be easily generated. This can be used to help identify any issues.
The steps:
Open the Chrome Browser
Ty...
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Issue/Solution:If working more than 2 feet from the USB wireless connector, lag may occur. To improve performance, use a USB extension to move the USB wireless connector away from the USB 3 periph...
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Full Article - LINK
When damage to your device is not the direct result of a manufacturing defect or failure, it may not be covered by the CTL Standard Limited Warranty (SLW) or Accidental Warranty...
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Some customers have reported loose or missing screws on various chromebooks.
CTL recommends checking devices occasionally to see if there are any loose hinges and/or missing screws. If caught ea...
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CTL TECHNICAL BULLETIN 010923
Full technical brief - LINK
RE: NL7 series (LI9) Battery Replacement Guidance
**NOTE** This is only needed when batteries fail in the field
Summary:
CTL analyzes and ...
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It's an active stylus that supports the Universal Stylus Initiative (USI) standard, effectively guaranteeing one thing: it’ll work out of the box on a number of recent Chromebooks — no pairing requ...
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The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...
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Reasons for Keyboard Not Working Properly
Keyboard has malfunctioned
There is dirt, debris on/in the keyboard
There has been a liquid spill on or in the keyboard
The keyboard has been physically b...
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CDC Guidelines: LINK
Recommended Items:
Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
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Q: Is there a way to force the connection to auto connect to Sprint LTE upon startup instead of requiring user interaction to hit connect?
Q: Sprint LTE Connectivity Auto Connect:
A:
Go to Setting...
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Google Help: LINK
Enroll your device
Enrolling your Hangouts Meet hardware or Chromebox for meetings device adds it to your organization's domain name. Any user in your domain can enroll a devic...
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CTL Tx1 Tablet - Link
How can I restore my CTL Tx1 to factory settings?
You can reset your CTL Tx1 tablet to remove your personal information and reset all settings to factory defaults. Goo...
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Full Information of Firmware Issues from the Chromium Project: LINK
Vulnerable firmware versions used on Chrome OS are (listing the firmware_version value from chrome://system as well as the human-...
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As a step to improve self-repair service more we are now able to release the SHIM to all repair certified customers. This will allow you to replace motherboards and change serial numbers on your C...
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