Issue/Solution:If working more than 2 feet from the USB wireless connector, lag may occur. To improve performance, use a USB extension to move the USB wireless connector away from the USB 3 periph...
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There is a bug in R117 that resets or turns off the modem. Reverting to 116 resets the firmware and allows Verizon.
R119 addresses the issue and starts rolling out Nov 14, 2023 - LINK
The fix ...
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Repair Videos:
NL72: LINK
NL72T: LINK
NL72 - LTE module: LINK
PX11E: LINK
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Manuals:
NL72 - Ma...
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Full technical brief - LINK
**NOTE** This is only needed when batteries fail in the field
In late 2021/2022, the FSI image (Factory Shipping Image) was updated to accommodate a 2nd source battery w...
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Google Article: LINK
Check if your Chromebook can connect to mobile data
At the bottom right, select the time.
Select Settings .
In the "Network" section, look for a "Mobile data" option. If you s...
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Reasons for Keyboard Not Working Properly
Keyboard has malfunctioned
There is dirt, debris on/in the keyboard
There has been a liquid spill on or in the keyboard
The keyboard has been physically b...
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A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net
Also, CTL has a buyback program for previous models. Check out https://buyback.ctl.net/ to ...
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Step 1: Perform a visual inspection
If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
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CDC Guidelines: LINK
Recommended Items:
Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
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Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues. Please contact them below and you'll be taken care of quickly.
www.logitech.com/vc-express-he...
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Repairing mainboards that are out of warranty can be done easily and responsibly through a specialty partner of CTL. Repairing is also a significant cost savings compared to purchasing new.
CTL ...
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**Updated page with all recoveries. Please look up the code name below or search for the CTL device name: LINK
**ChromeOS Blog about Stable, Beta, and Dev releases - LINK
**ChromeOS Release S...
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Running Custom Containers (Linux) Under Chrome OS: LINK
How to Linux Install and Usage by How To Geek - LINK
What devices are or will be able to run Linux Containers: LINK and LINK
Crostini Reddit ...
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A good read from MakeUseOf on USB C Charging:
The Best USB-C Chargers: What’s Safe and What’s Dangerous? - LINK
For the CTL Chromebooks, they can charge with a max voltage of 15V and 3 amps. Any r...
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Lithium Ion batteries are a great technology for laptops, Chromebooks, iPads, and many other tech gadgets. But there are storage situations that must be considered to ensure a long life.This applie...
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For all EDU customers, CTL now includes 2-way shipping for in-warranty RMA issues in the first year. This update includes any previous EDU orders in the last year. CTL is excited to extend this t...
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Link to full Document
Guidelines to properly CLEAN your LCD / LED screens
Recommended Cleaning Method: (Short instructions)
Turn your display off and allow it to cool.
Make sure your clot...
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Common Chrome OS Problems and How to Troubleshoot Them
Chrome OS Is Very Slow
If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run...
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How to find Chromebook Serial Number:
Press (Esc + refresh + power) to start the wipe process
Press (Ctrl + D) on the recovery screen (yellow exclamation mark)
Press (Enter) on the screen that st...
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CTL Complete list:
Chromebox:
CTL CBx2 - Link
CTL CBx1 - Link
Tablet:
CTL Tx1 - Link
Chromebooks:
PX11E User Manual - Link
NL81 Series - Link
NL71 Series (L/CT/CT-L) - Link
VX11 Manual - Link
C...
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The CTL NL61, NL61T, J5, J2, J4, J4+ and the X-Panel variations will all support Android Apps. Google hasn't released the exact date but it is expected in Q1 of 2017.
This is the complete list of C...
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Google validates the design with all major network providers
Always update to the latest Chrome OS version as Google provides improvements to speed, battery life, and connection services.
Steps...
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When a device is returned to CTL you must deprovision the device to allow for repairs to happen. It is very likely, to service you as fast as possible, that a replacment device will be sent back t...
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Sometimes due to the wipe and cleaning process the demo chromebooks are asking for credentials to re-enroll into the CTL domain.
We have two domains. Our demo devices are in transition to the educ...
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Google Direct Link for more Info: LINK
If you are having issues in ChromeOS a log file can be easily generated. This can be used to help identify any issues.
The steps:
Open the Chrome Browser
Ty...
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Full Article - LINK
When damage to your device is not the direct result of a manufacturing defect or failure, it may not be covered by the CTL Standard Limited Warranty (SLW) or Accidental Warranty...
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Some customers have reported loose or missing screws on various chromebooks.
CTL recommends checking devices occasionally to see if there are any loose hinges and/or missing screws. If caught ea...
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CTL TECHNICAL BULLETIN 010923
Full technical brief - LINK
RE: NL7 series (LI9) Battery Replacement Guidance
**NOTE** This is only needed when batteries fail in the field
Summary:
CTL analyzes and ...
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It's an active stylus that supports the Universal Stylus Initiative (USI) standard, effectively guaranteeing one thing: it’ll work out of the box on a number of recent Chromebooks — no pairing requ...
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The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...
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