Step 1: Perform a visual inspection
If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
CDC Guidelines: LINK
Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues. Please contact them below and you'll be taken care of quickly.
Repairing mainboards that are out of warranty can be done easily and responsibly through a specialty partner of CTL. Repairing is also a significant cost savings compared to purchasing new.
**Updated page with all recoveries. Please look up the code name below or search for the CTL device name: LINK NEW Searchable Faster Option: LINK
**ChromeOS Blog about Stable, Beta, and Dev rel...
Running Custom Containers (Linux) Under Chrome OS: LINK
How to Linux Install and Usage by How To Geek - LINK
What devices are or will be able to run Linux Containers: LINK and LINK
Crostini Reddit ...
A good read from MakeUseOf on USB C Charging:
The Best USB-C Chargers: What’s Safe and What’s Dangerous? - LINK
For the CTL Chromebooks, they can charge with a max voltage of 15V and 3 amps. Any r...
Lithium Ion batteries are a great technology for laptops, Chromebooks, iPads, and many other tech gadgets. But there are storage situations that must be considered to ensure a long life.This applie...
For all EDU customers, CTL now includes 2-way shipping for in-warranty RMA issues in the first year. This update includes any previous EDU orders in the last year. CTL is excited to extend this t...
Common Chrome OS Problems and How to Troubleshoot Them
Chrome OS Is Very Slow
If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run...
How to find Chromebook Serial Number:
Press (Esc + refresh + power) to start the wipe process
Press (Ctrl + D) on the recovery screen (yellow exclamation mark)
Press (Enter) on the screen that st...
CTL Complete list:
CTL CBx1 - Link
CTL Tx1 - Link
NL71 Series (L/CT/CT-L) - Link
VX11 Manual - Link
CTL NL7LTE Manual - Link
CTL NL7CT Manual - Link
CTL J41 Manu...
The CTL NL61, NL61T, J5, J2, J4, J4+ and the X-Panel variations will all support Android Apps. Google hasn't released the exact date but it is expected in Q1 of 2017.
This is the complete list of C...
Google validates the design with all major network providers
Always update to the latest Chrome OS version as Google provides improvements to speed, battery life, and connection services.
When a device is returned to CTL you must deprovision the device to allow for repairs to happen. It is very likely, to service you as fast as possible, that a replacment device will be sent back t...
Sometimes due to the wipe and cleaning process the demo chromebooks are asking for credentials to re-enroll into the CTL domain.
We have two domains. Our demo devices are in transition to the educ...
Google Direct Link for more Info: LINK
If you are having issues in ChromeOS a log file can be easily generated. This can be used to help identify any issues.
Open the Chrome Browser
Q: Is there a way to force the connection to auto connect to Sprint LTE upon startup instead of requiring user interaction to hit connect?
Q: Sprint LTE Connectivity Auto Connect:
Go to Setting...
Google Help: LINK
Enroll your device
Enrolling your Hangouts Meet hardware or Chromebox for meetings device adds it to your organization's domain name. Any user in your domain can enroll a devic...
CTL Tx1 Tablet - Link
How can I restore my CTL Tx1 to factory settings?
You can reset your CTL Tx1 tablet to remove your personal information and reset all settings to factory defaults. Goo...
Full Information of Firmware Issues from the Chromium Project: LINK
Vulnerable firmware versions used on Chrome OS are (listing the firmware_version value from chrome://system as well as the human-...
As a step to improve self-repair service more we are now able to release the SHIM to all repair certified customers. This will allow you to replace motherboards and change serial numbers on your C...
To avoid any vulnerabilities, update ChromeOS to R63
From Google Security: Link
Last year, Google’s Project Zero team discovered serious security flaws caused by “speculative execution,” ...
The link above details questions about Google Updates.
Chrome device version doesn't update
Chrome devices automatically upd...
The Chromebook will need to be deprovisioned so you can enter Developer mode.
Enter Dev Mode:
This will wipe your local data, so make sure to back anything up that you don't have stored in the clou...
Great extension to use. Must log into the chromebook. - Link
Shows detailed info about an enterprise enrolled Chrome device.
Shows detailed info about an enterprise enrolled Chrome device inclu...