800.642.3087 support@ctl.net
  • Logitech Hangouts Meet Hardware Support plus icon minus icon
  • Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues.  Please contact them below and you'll be taken care of quickly.   www.logitech.com/vc-express-he... See more
  • Mainboard Repairs for Chromebooks plus icon minus icon
  • Repairing mainboards that are out of warranty can be done easily and responsibly through a specialty partner of CTL.  Repairing is also a significant cost savings compared to purchasing new.   CTL ... See more
  • Chromebook Recovery Utility plus icon minus icon
  • **Updated page with all recoveries.  Please look up the code name below or search for the CTL device name: LINK **ChromeOS Blog about Stable, Beta, and Dev releases - LINK **ChromeOS Release Schedu... See more
  • Linux on ChromeOS plus icon minus icon
  • Running Custom Containers (Linux) Under Chrome OS: LINK How to Linux Install and Usage by How To Geek - LINK What devices are or will be able to run Linux Containers: LINK and LINK Crostini Reddit ... See more
  • USB C Charging Information plus icon minus icon
  • A good read from MakeUseOf on USB C Charging: The Best USB-C Chargers: What’s Safe and What’s Dangerous? - LINK For the CTL Chromebooks, they can charge with a max voltage of 15V and 3 amps.  Any r... See more
  • Battery Care and Storage - Recommendations plus icon minus icon
  • Lithium Ion batteries are a great technology for laptops, Chromebooks, iPads, and many other tech gadgets. But there are storage situations that must be considered to ensure a long life. This appli... See more
  • *NEW* CTL 2-Way Shipping for RMAs in the First Year for Education Customers plus icon minus icon
  • For all EDU customers, CTL now includes 2-way shipping for in-warranty RMA issues in the first year.  This update includes any previous EDU orders in the last year.  CTL is excited to extend this t... See more
  • LCD Screen Cleaning plus icon minus icon
  • Link to full Document   Guidelines to properly CLEAN your LCD / LED screens   Recommended Cleaning Method: (Short instructions)   Turn your display off and allow it to cool.   Make sure your clot... See more
  • Common Chrome OS Problems and How to Troubleshoot Them plus icon minus icon
  • Common Chrome OS Problems and How to Troubleshoot Them   Chrome OS Is Very Slow If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run... See more
  • Find a Chromebook Serial Number plus icon minus icon
  • How to find Chromebook Serial Number: Press (Esc + refresh + power) to start the wipe process Press (Ctrl + D) on the recovery screen (yellow exclamation mark) Press (Enter) on the screen that st... See more
  • ChromeOS Manuals - Chromebook, Chromebox, and Tablets plus icon minus icon
  • CTL Complete list: Chromebox: CTL CBx1 - Link   Tablet: CTL Tx1 - Link   Chromebooks: CTL NL7LTE Manual - Link CTL NL7CT Manual - Link CTL J41 Manual - Link CTL NL7 Chromebook Manual - Link CTL NL7... See more
  • Android Apps on CTL Chromebooks plus icon minus icon
  • The CTL NL61, NL61T, J5, J2, J4, J4+ and the X-Panel variations will all support Android Apps. Google hasn't released the exact date but it is expected in Q1 of 2017. This is the complete list of C... See more
  • Chromebook Wifi Troubleshooting plus icon minus icon
  • Google validates the design with all major network providers Always update to the latest Chrome OS version as Google provides improvements to speed, battery life, and connection services.   Steps... See more
  • Deprovision a Chrome Device plus icon minus icon
  • When a device is returned to CTL you must deprovision the device to allow for repairs to happen.  It is very likely, to service you as fast as possible, that a replacment device will be sent back t... See more
  • Demo Chromebook needs Enrollment Credentials plus icon minus icon
  • Sometimes due to the wipe and cleaning process the demo chromebooks are asking for credentials to re-enroll into the CTL domain. We have two domains.  Our demo devices are in transition to the educ... See more
  • ChromeOS Log File plus icon minus icon
  • Google Direct Link for more Info: LINK If you are having issues in ChromeOS a log file can be easily generated.  This can be used to help identify any issues. The steps: Open the Chrome Browser Ty... See more
  • CTL Chromebox CBx1-XX EU DOC plus icon minus icon
  • The full text of the EU Declaration of conformity is available at the following link: CTL Chromebox CBx1-XX EU DOC See more
  • CTL NL7 LTE Chromebook - FAQ plus icon minus icon
  • Q: Is there a way to force the connection to auto connect to Sprint LTE upon startup instead of requiring user interaction to hit connect? Q: Sprint LTE Connectivity Auto Connect: A: Go to Setting... See more
  • Enroll Chrome Device for Google Hangout Meets plus icon minus icon
  • Google Help: LINK   Enroll your device Enrolling your Hangouts Meet hardware or Chromebox for meetings device adds it to your organization's domain name. Any user in your domain can enroll a devic... See more
  • Reset your CTL Tx1 Chrome tablet plus icon minus icon
  • CTL Tx1 Tablet - Link   How can I restore my CTL Tx1 to factory settings? You can reset your CTL Tx1 tablet to remove your personal information and reset all settings to factory defaults. Goo... See more
  • ChromeOS TPM Firmware Updates plus icon minus icon
  • Full Information of Firmware Issues from the Chromium Project: LINK Vulnerable firmware versions used on Chrome OS are (listing the firmware_version value from chrome://system as well as the human-... See more
  • Chromebook SHIM Request plus icon minus icon
  • As a step to improve self-repair service more we are now able to release the SHIM to all repair certified customers.  This will allow you to replace motherboards and change serial numbers on your C... See more
  • MRC Recovery Process on Apollo Lake Chromebooks (J41, NL7, NL7T, NL7TW) plus icon minus icon
  •   MRC Recovery Process: Symptoms could include: Failure to boot Failure to recover Failure to keep a recovery Intermittent power issues Solution: If an impacted machine fails or require... See more
  • CPU Vulnerability and ChromeOS plus icon minus icon
  • To avoid any vulnerabilities, update ChromeOS to R63 From Google Security: Link Snippets: Last year, Google’s Project Zero team discovered serious security flaws caused by “speculative execution,” ... See more
  • Chromebook Update Troubleshooting plus icon minus icon
  • Google Link: https://support.google.com/chrome/a/answer/6238906?hl=en The link above details questions about Google Updates.   Chrome device version doesn't update Chrome devices automatically upd... See more
  • SHIM Info for CTL Chromebooks plus icon minus icon
  • Please check out this Google Document - LINK (Coming Soon) See more
  • Change the Serial Number on a Chromebook plus icon minus icon
  • The Chromebook will need to be deprovisioned so you can enter Developer mode. Enter Dev Mode: This will wipe your local data, so make sure to back anything up that you don't have stored in the clou... See more
  • Find the Serial Number plus icon minus icon
  • Great extension to use.  Must log into the chromebook.  - Link   Shows detailed info about an enterprise enrolled Chrome device. Shows detailed info about an enterprise enrolled Chrome device inclu... See more
  • Chromebook - Find Serial Number plus icon minus icon
  • How to find Chromebook Serial Number: HIt (Esc + refresh + power) to start the wipe process HIt (Ctrl + D) on the recovery screen (yellow exclamation mark) Hit (Enter) on the screen that states: “... See more
  • J2 and J4+ Chromebook Specifications plus icon minus icon
  • Please check out the PDF with all the details on the J2 and J4+ Chromebook.   J2 Specs J4+ Specs See more