Repair Videos:
NL72: LINK
NL72T: LINK
NL72 - LTE module: LINK
PX11E: LINK
----------------------------------------------------------------------------------------------------
Manuals:
NL72 - Ma...
See more
Full technical brief - LINK
**NOTE** This is only needed when batteries fail in the field
In late 2021/2022, the FSI image (Factory Shipping Image) was updated to accommodate a 2nd source battery w...
See more
Google Article: LINK
Check if your Chromebook can connect to mobile data
At the bottom right, select the time.
Select Settings .
In the "Network" section, look for a "Mobile data" option. If you s...
See more
Reasons for Keyboard Not Working Properly
Keyboard has malfunctioned
There is dirt, debris on/in the keyboard
There has been a liquid spill on or in the keyboard
The keyboard has been physically b...
See more
A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net
Also, CTL has a buyback program for previous models. Check out https://buyback.ctl.net/ to ...
See more
Step 1: Perform a visual inspection
If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
See more
CDC Guidelines: LINK
Recommended Items:
Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
See more
Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues. Please contact them below and you'll be taken care of quickly.
www.logitech.com/vc-express-he...
See more
Repairing mainboards that are out of warranty can be done easily and responsibly through a specialty partner of CTL. Repairing is also a significant cost savings compared to purchasing new.
CTL ...
See more
**Updated page with all recoveries. Please look up the code name below or search for the CTL device name: LINK
**ChromeOS Blog about Stable, Beta, and Dev releases - LINK
**ChromeOS Release S...
See more
Running Custom Containers (Linux) Under Chrome OS: LINK
How to Linux Install and Usage by How To Geek - LINK
What devices are or will be able to run Linux Containers: LINK and LINK
Crostini Reddit ...
See more
A good read from MakeUseOf on USB C Charging:
The Best USB-C Chargers: What’s Safe and What’s Dangerous? - LINK
For the CTL Chromebooks, they can charge with a max voltage of 15V and 3 amps. Any r...
See more
Lithium Ion batteries are a great technology for laptops, Chromebooks, iPads, and many other tech gadgets. But there are storage situations that must be considered to ensure a long life.This applie...
See more
For all EDU customers, CTL now includes 2-way shipping for in-warranty RMA issues in the first year. This update includes any previous EDU orders in the last year. CTL is excited to extend this t...
See more
Link to full Document
Guidelines to properly CLEAN your LCD / LED screens
Recommended Cleaning Method: (Short instructions)
Turn your display off and allow it to cool.
Make sure your clot...
See more
Common Chrome OS Problems and How to Troubleshoot Them
Chrome OS Is Very Slow
If your Chromebook is a 2GB model, its light specs might not be able to keep up with your high usage and will run...
See more
How to find Chromebook Serial Number:
Press (Esc + refresh + power) to start the wipe process
Press (Ctrl + D) on the recovery screen (yellow exclamation mark)
Press (Enter) on the screen that st...
See more
CTL Complete list:
Chromebox:
CTL CBx2 - Link
CTL CBx1 - Link
Tablet:
CTL Tx1 - Link
Chromebooks:
PX11E User Manual - Link
NL81 Series - Link
NL71 Series (L/CT/CT-L) - Link
VX11 Manual - Link
C...
See more
The CTL NL61, NL61T, J5, J2, J4, J4+ and the X-Panel variations will all support Android Apps. Google hasn't released the exact date but it is expected in Q1 of 2017.
This is the complete list of C...
See more
Google validates the design with all major network providers
Always update to the latest Chrome OS version as Google provides improvements to speed, battery life, and connection services.
Steps...
See more
When a device is returned to CTL you must deprovision the device to allow for repairs to happen. It is very likely, to service you as fast as possible, that a replacment device will be sent back t...
See more
Sometimes due to the wipe and cleaning process the demo chromebooks are asking for credentials to re-enroll into the CTL domain.
We have two domains. Our demo devices are in transition to the educ...
See more
Google Direct Link for more Info: LINK
If you are having issues in ChromeOS a log file can be easily generated. This can be used to help identify any issues.
The steps:
Open the Chrome Browser
Ty...
See more
Full Article - LINK
When damage to your device is not the direct result of a manufacturing defect or failure, it may not be covered by the CTL Standard Limited Warranty (SLW) or Accidental Warranty...
See more
Some customers have reported loose or missing screws on various chromebooks.
CTL recommends checking devices occasionally to see if there are any loose hinges and/or missing screws. If caught ea...
See more
CTL TECHNICAL BULLETIN 010923
Full technical brief - LINK
RE: NL7 series (LI9) Battery Replacement Guidance
**NOTE** This is only needed when batteries fail in the field
Summary:
CTL analyzes and ...
See more
It's an active stylus that supports the Universal Stylus Initiative (USI) standard, effectively guaranteeing one thing: it’ll work out of the box on a number of recent Chromebooks — no pairing requ...
See more
The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...
See more
Q: Is there a way to force the connection to auto connect to Sprint LTE upon startup instead of requiring user interaction to hit connect?
Q: Sprint LTE Connectivity Auto Connect:
A:
Go to Setting...
See more