Chromebook Recovery Utility

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    Items you'll need:

    • 4GB or larger USB Disk
    • Chromebook (Windows Machine with Chrome works also)
    • Chromebook to flash
    • Chromebook Recovery Utility App - Link
    • Image Lists for CTL Chromebooks:

    Procedure: (Google Documentation)

    Use the Chromebook Recovery Utility

    If you need to recover or update your Chromebook, you can use the Chromebook Recovery Utility to create recovery media and get your Chromebook working like new again.

    What you need to create recovery media

    Before using the utility, make sure that you have:

    • A flash drive or other storage media that can hold at least 4GB and that you don't mind clearing.
    • An extra Chromebook, Windows, or Mac computer with administrative rights and Chrome browser installed.

    Create recovery media

    If your Chromebook isn't working properly, you can use an extra Chromebook or another Windows or Mac computer to create recovery media. Otherwise, you can follow these steps on your Chromebook if you want to create recovery media to use later.

    If you're using a Linux computer, follow the instructions listed after Step 6.

    1. Install theChromebook Recovery Utilityapp on your Chromebook or on your Windows or Mac computer.
    2. Open the app.
    1. Two options:
      • Type in the model number of the Chromebook (ENGUARDE C3A for the CTL Chromebook) you want to recover to get the correct recovery image. You can find that number at the bottom of the error message on your Chromebook or on the recovery screen in the app. It downloads the large file each time you create an image. For multiple USB drives use the next step.
      • Download the CTL Chromebook image file. Click the "gear" at the top right in the Chromebook Recovery Utility and select "Use Local Image".
    2. Click theContinuebutton.
    1. Insert yourstorage media into an open USB or SD Card port on yourChromebook or on your Windows or Mac computer. The tool will automatically detect the media.
    2. Use the drop-down menu to select the appropriate storage media.
    3. ClickContinue.

    Important:All of the data on the recovery media will be deleted if you continue.

    1. Make sure the media you'd like to use for your recovery is listed.
    2. Click theCreate nowbutton.

    The tool will then create the recovery image on your selected media. Don't remove the flash drive or SD card while this is happening. After you see the message saying that your recovery media is ready, you may remove it from yourChromebook or computer.

    • Use the shortcutEsc+Refresh (above the #4 key), then hold down thePowerbuttonand wait until you get the Exclamation Point Chrome OS is missing screen.
    • Wait for the image process to complete (about 5 minutes)
    • Remove USB and it will automatically reboot.
    • Done.

    More info:Restore your Chromebookusing your newly-created media.

    The Chromebook Recovery Utility partitions the USB or SD media into different sections, which means you can’t store data on it unless you wipe the drive clean.

    You can use theChromebook Recovery Utilityto erase the recovery files and partitions so that you can use the USB or SD media for storage again:

    1. Open the Chromebook Recovery Utility app and click the settings icon.
    2. SelectErase recovery media.
    3. From the drop-down menu, select the recovery media you'd like to erase.
    4. ClickContinue.
    5. Make sure the media you used for recovery is listed. Remember, all of the data on the media will be erased.
    6. ClickErase now.

    The tool will then erase the recovery image on your selected media. Don't remove the flash drive or SD card while this is happening.

    After you see the message saying that your recovery media is prepared for formatting, you may remove it from your Chromebook and format it using a tool provided by your operating system.

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