Returns For Refund, Exchange or Credit
Items purchased by end-users online directly from CTL can be returned for refund, exchange or credit as follows:
Items must be returned with original packagi...
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Information about CTL's electronics ewaste recycling programs:
Link to information about CTL's Electronics Recycling programs: http://www.ctlcorp.com/v4/t-ewasterecycling.aspx
Recycling pick up r...
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If you are not receiving your updates or responses to your tickets. You may need to add support@ctl.helpserve.com to your emails white list. Since all updates and responses come in the form of an e...
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Does my computer have a recovery partition?
CTL is now selling computers with a recovery partition; a section of your hard drive where Windows installation files are saved. The recovery partitio...
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If you are receiving a message that says your copy of Windows needs to be activated here is some information on how to activate windows.Open Windows Activation by clicking the Start button , right...
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If you are considering getting a new computer with Windows XP Professional, here are a few things you should know about XP Downgrade rights.If you purchase Windows 7 Professional or Windows 7 Ultim...
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You may encounter this issue when your USB drivers are corrupt. At this point some of the USB ports may deactivate.Tofix the issue go to the Device Manager, right-click on each of the Root Hub andu...
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How do I make my own recovery disc on my Windows 7 computer?
Issue:
CTL's computers running Windows 7 have a recovery partition installed to recover the system back to its original factory conditio...
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CTL sells refurbished products through various etailers, retailers, and dealers. Refurbished products generally carry a 90 day parts and labor warranty only. Unless proof of purchase is provided, t...
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The details of our imaging policy AND THE IMAGE FORM that the customer needs to fill out can be found here:
http://www.ctlcorp.com/go/forms/image
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CTL Imaging Services
CTL builds our systems with industry best, brand name hardware. CTL wants your software installation to be as good as our hardware. CTL strives to provide customers with intell...
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S4R SERVER Serial Number guide
Issue:
How to locate the correct serial numbers of the S4R Server for RMA purposes?
Requesting RMA for S4R servers
Please Download the PDF attachment, it has step by...
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Intel Warranty & Support information
Issue:
How to get warranty and support on theIntel reader?
Resolution:
CTL provides basic Information and support for the Intel readers. All advanced support a...
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What is Display Port?
You may notice on one of CTL's newer system and video cards that there is another port that looks similar to HDMI, this is your Display Port. It is essentially the same thing ...
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If you need to check the version of Windows that is running on your PC, try the following steps:
Check for operating system information in Windows 8.1 or Windows RT 8.1
Swipe in from the righ...
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