I am not receiveing updates on tickets

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    If you are not receiving your updates or responses to your tickets. You may need to add support@ctl.helpserve.com to your emails white list. Since all updates and responses come in the form of an email. Your email provider/software may be blocking or sending your updates to the "Spam" or "Junk Mail" folders. If you have a AOL.com email address, please try touse an alternate email at this time.
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