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Jeremy Burnett

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Latest activity by Jeremy Burnett
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    Jeremy Burnett created an article,

    Keyboard Doesn't Work or Keys Not Working

    1. Knowledge Base
    2. ChromeOS Products

    Reasons for Keyboard Not Working Properly Keyboard has malfunctioned There is dirt, debris on/in the keyboard There has been a liquid spill on or in the keyboard The keyboard has been physically b...

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    Jeremy Burnett created an article,

    Chromebook Parts and CTL Buy Back Program

    1. Knowledge Base
    2. ChromeOS Products

    A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net   Also, CTL has a buyback program for previous models.  Check out https://buyback.ctl.net/ to ...

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    Jeremy Burnett created an article,

    Chromebook Is Not Charging or Does Not Turn On

    1. Knowledge Base
    2. ChromeOS Products

    Step 1: Perform a visual inspection If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...

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    Jeremy Burnett commented,

    1. Knowledge Base
    2. ChromeOS Products
    3. Chromebook Recovery Utility

    The download page is working now.  Sometimes it goes down.  It's managed by someone outside CTL (not sure who).  Snappy is up with this link: https://dl.google.com/dl/edgedl/chromeos/recovery/chrom...

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    Jeremy Burnett created an article,

    CLEAN AND DISINFECT YOUR CHROMEBOOK

    1. Knowledge Base
    2. ChromeOS Products

    CDC Guidelines: LINK Recommended Items: Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...

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    Jeremy Burnett created an article,

    Hangouts Meet Google Qualified Peripherals

    1. Knowledge Base
    2. Hangouts Meets Hardware - Google HMH

    Ensure the conference room is setup with the proper USB cabling and other components to prevent incompatibilities and/or stability issues: https://support.google.com/meethardware/answer/4618201#qua...

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    Jeremy Burnett created an article,

    Support process with Google - Logitech - CTL

    1. Knowledge Base
    2. Hangouts Meets Hardware - Google HMH

    CTL provides the Chromebox in the Logitech Hangouts Meet Hardware Kit.  If you need support on the setup of the MeetUp or Rally Kit there are a couple steps that will help the parties identify any ...

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    Jeremy Burnett commented,

    1. Knowledge Base
    2. CTL Monitors
    3. New monitor 24" IP2380S

    Here is an article on how to rotate your display in Windows 10: https://www.howtogeek.com/356816/how-to-rotate-your-pcs-screen-or-fix-a-sideways-screen/

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    Jeremy Burnett created an article,

    Logitech Hangouts Meet Hardware Support

    1. Knowledge Base
    2. ChromeOS Products

    Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues.  Please contact them below and you'll be taken care of quickly.   www.logitech.com/vc-express-he...

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    Jeremy Burnett commented,

    1. Knowledge Base
    2. ChromeOS Products
    3. Android Apps on CTL Chromebooks

    All current CTL Chromebooks are approved and can run Android Apps including the NL7TW-360. Use Android apps on Chrome devices https://support.google.com/chrome/a/answer/7131624?hl=en