Jeremy Burnett
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Activity overview
Latest activity by Jeremy Burnett-
Jeremy Burnett created an article,
Troubleshooting Hardware Issues Using Crosh Diagnostics
The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...
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Jeremy Burnett created an article,
Connect to a mobile data network - LTE
Google Article: LINK Check if your Chromebook can connect to mobile data At the bottom right, select the time. Select Settings . In the "Network" section, look for a "Mobile data" option. If you s...
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Jeremy Burnett created an article,
Keyboard Doesn't Work or Keys Not Working
Reasons for Keyboard Not Working Properly Keyboard has malfunctioned There is dirt, debris on/in the keyboard There has been a liquid spill on or in the keyboard The keyboard has been physically b...
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Jeremy Burnett created an article,
Chromebook Parts and CTL Buy Back Program
A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net Also, CTL has a buyback program for previous models. Check out https://buyback.ctl.net/ to ...
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Jeremy Burnett created an article,
Chromebook Is Not Charging or Does Not Turn On
Step 1: Perform a visual inspection If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
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Jeremy Burnett commented,
The download page is working now. Sometimes it goes down. It's managed by someone outside CTL (not sure who). Snappy is up with this link: https://dl.google.com/dl/edgedl/chromeos/recovery/chrom...
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Jeremy Burnett created an article,
CLEAN AND DISINFECT YOUR CHROMEBOOK
CDC Guidelines: LINK Recommended Items: Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
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Jeremy Burnett created an article,
Hangouts Meet Google Qualified Peripherals
Ensure the conference room is setup with the proper USB cabling and other components to prevent incompatibilities and/or stability issues: https://support.google.com/meethardware/answer/4618201#qua...
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Jeremy Burnett created an article,
Support process with Google - Logitech - CTL
CTL provides the Chromebox in the Logitech Hangouts Meet Hardware Kit. If you need support on the setup of the MeetUp or Rally Kit there are a couple steps that will help the parties identify any ...
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Jeremy Burnett commented,
Here is an article on how to rotate your display in Windows 10: https://www.howtogeek.com/356816/how-to-rotate-your-pcs-screen-or-fix-a-sideways-screen/