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Jeremy Burnett

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Latest activity by Jeremy Burnett
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    Jeremy Burnett created an article,

    Troubleshooting Hardware Issues Using Crosh Diagnostics

    The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...

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    Jeremy Burnett created an article,

    Connect to a mobile data network - LTE

    Google Article: LINK Check if your Chromebook can connect to mobile data At the bottom right, select the time. Select Settings . In the "Network" section, look for a "Mobile data" option. If you s...

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    Jeremy Burnett created an article,

    Keyboard Doesn't Work or Keys Not Working

    Reasons for Keyboard Not Working Properly Keyboard has malfunctioned There is dirt, debris on/in the keyboard There has been a liquid spill on or in the keyboard The keyboard has been physically b...

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    Jeremy Burnett created an article,

    Chromebook Parts and CTL Buy Back Program

    A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net   Also, CTL has a buyback program for previous models.  Check out https://buyback.ctl.net/ to ...

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    Jeremy Burnett created an article,

    Chromebook Is Not Charging or Does Not Turn On

    Step 1: Perform a visual inspection If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...

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    Jeremy Burnett commented,

    The download page is working now.  Sometimes it goes down.  It's managed by someone outside CTL (not sure who).  Snappy is up with this link: https://dl.google.com/dl/edgedl/chromeos/recovery/chrom...

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    Jeremy Burnett created an article,

    CLEAN AND DISINFECT YOUR CHROMEBOOK

    CDC Guidelines: LINK Recommended Items: Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...

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    Jeremy Burnett created an article,

    Hangouts Meet Google Qualified Peripherals

    Ensure the conference room is setup with the proper USB cabling and other components to prevent incompatibilities and/or stability issues: https://support.google.com/meethardware/answer/4618201#qua...

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    Jeremy Burnett created an article,

    Support process with Google - Logitech - CTL

    CTL provides the Chromebox in the Logitech Hangouts Meet Hardware Kit.  If you need support on the setup of the MeetUp or Rally Kit there are a couple steps that will help the parties identify any ...

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    Jeremy Burnett commented,

    Here is an article on how to rotate your display in Windows 10: https://www.howtogeek.com/356816/how-to-rotate-your-pcs-screen-or-fix-a-sideways-screen/