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Jeremy Burnett

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Latest activity by Jeremy Burnett
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    Jeremy Burnett created an article,

    USB 3.0 Radio Frequency Interference Impact on 2.4 GHz Wireless Devices

    Issue/Solution:If working more than 2 feet from the USB wireless connector, lag may occur.  To improve performance, use a USB extension to move the USB wireless connector away from the USB 3 periph...

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    Jeremy Burnett created an article,

    Missing LTE on NL72 with R117

    There is a bug in R117 that resets or turns off the modem.  Reverting to 116 resets the firmware and allows Verizon.   R119 addresses the issue and starts rolling out Nov 14, 2023 - LINK The fix ...

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    Jeremy Burnett created an article,

    Google Meets Manual and Safety Booklet

    The Google Meet Manual: ENG LINK   Chineses: LINK The Safety Booklet: LINK

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    Jeremy Burnett created an article,

    Cosmetic and Other Damage Examples

    Full Article - LINK When damage to your device is not the direct result of a manufacturing defect or failure, it may not be covered by the CTL Standard Limited Warranty (SLW) or Accidental Warranty...

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    Jeremy Burnett created an article,

    Replacement Chromebook Screws

    Some customers have reported loose or missing screws on various chromebooks.   CTL recommends checking devices occasionally to see if there are any loose hinges and/or missing screws.  If caught ea...

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    Jeremy Burnett created an article,

    CTL Technical Bulletin 010923 NL7 series (LI9) Battery Replacements

    CTL TECHNICAL BULLETIN 010923 Full technical brief - LINK RE: NL7 series (LI9) Battery Replacement Guidance  **NOTE** This is only needed when batteries fail in the field Summary: CTL analyzes and ...

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    Jeremy Burnett created an article,

    Google Meet Device OS Recovery and Update Utilitiy

    If a ChromeOS device isn't working properly one of the first steps is to run a recovery.  Below is an article about the recovery process and the tool used to create the recovery.   Link to the arti...

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    Jeremy Burnett created an article,

    Chromebook Repair Videos and Manuals

        Repair Videos: NL72: LINK NL72T: LINK NL72 - LTE module: LINK PX11E: LINK ---------------------------------------------------------------------------------------------------- Manuals: NL72 - Ma...

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    Jeremy Burnett created an article,

    NL71 series (LI9B) and NL81 Series (LI9D) Battery Replacements

    Full technical brief - LINK **NOTE** This is only needed when batteries fail in the field In late 2021/2022, the FSI image (Factory Shipping Image) was updated to accommodate a 2nd source battery w...

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    Jeremy Burnett created an article,

    USI Stylus Info

    It's an active stylus that supports the Universal Stylus Initiative (USI) standard, effectively guaranteeing one thing: it’ll work out of the box on a number of recent Chromebooks — no pairing requ...