Jeremy Burnett
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NL71 series (LI9B) and NL81 Series (LI9D) Battery Replacements
Full technical brief - LINK **NOTE** This is only needed when batteries fail in the field In late 2021/2022, the FSI image (Factory Shipping Image) was updated to accommodate a 2nd source battery w...
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USI Stylus Info
It's an active stylus that supports the Universal Stylus Initiative (USI) standard, effectively guaranteeing one thing: it’ll work out of the box on a number of recent Chromebooks — no pairing requ...
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Troubleshooting Hardware Issues Using Crosh Diagnostics
The Chrome operating system includes a shell environment called Chrome Shell (crosh). Crosh includes several diagnostic tests that can be used on all Chromebooks and Chromeboxes without enabling ...
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Keyboard Doesn't Work or Keys Not Working
Reasons for Keyboard Not Working Properly Keyboard has malfunctioned There is dirt, debris on/in the keyboard There has been a liquid spill on or in the keyboard The keyboard has been physically b...
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Chromebook Parts and CTL Buy Back Program
A quick reminder that you can find all the different parts for your Chromebook fleet at http://ctl.net Also, CTL has a buyback program for previous models. Check out https://buyback.ctl.net/ to ...
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Chromebook Is Not Charging or Does Not Turn On
Step 1: Perform a visual inspection If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. Check for a crack in the display or other signs of physical d...
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CLEAN AND DISINFECT YOUR CHROMEBOOK
CDC Guidelines: LINK Recommended Items: Bleach-free disinfectant wipes or a solution of 70 percent rubbing alcohol and 30 percent distilled water. Do not use stronger solutions as this will damage...
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Hangouts Meet Google Qualified Peripherals
Ensure the conference room is setup with the proper USB cabling and other components to prevent incompatibilities and/or stability issues: https://support.google.com/meethardware/answer/4618201#qua...
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Support process with Google - Logitech - CTL
CTL provides the Chromebox in the Logitech Hangouts Meet Hardware Kit. If you need support on the setup of the MeetUp or Rally Kit there are a couple steps that will help the parties identify any ...
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Logitech Hangouts Meet Hardware Support
Logitech supports the Google Hangouts Meet Hardware package and is ready to take care of any issues. Please contact them below and you'll be taken care of quickly. www.logitech.com/vc-express-he...