Support process with Google - Logitech - CTL Follow

CTL provides the Chromebox in the Logitech Hangouts Meet Hardware Kit.  If you need support on the setup of the MeetUp or Rally Kit there are a couple steps that will help the parties identify any issues:

On the Hangouts Meet Screen - Click the Submit Feedback button:

Submitting feedback only triggers logs upload; what exact logs are collected is orthogonal.

1. Here's how to enable periodic logs upload to Google for the Meet HW fleet: https://support.google.com/meethardware/answer/4618201 > Settings > Change settings for all devices > Last setting in the table (Logs and Feedback).
2. More info about types of logs for the entire stack: https://support.google.com/a/answer/2978955

When the customer enables #1) and submits feedback, they should open a support ticket w/ the official Google Support and point to their Serial Number and the fact they had submitted logs.

Logitech provides official support with the MeetUp and/or Rally Kits:

• File a ticket with LogitecH: www.logitech.com/vc-express-help
• https://support.logitech.com/contact to find the support phone number for their country
  We'll work up a Logitech Macro to help keep this a uniform support response.

CTL can work in parallel with Google and Logitech - Submit a ticket and/or Chat with us.