If you have a CTL LCD monitor with amber and green light flashing

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    Answer:

    Thedisplay is insafe mode and you will need toreset the display to get the display out of the safe mode. There are 2 different model revisions. Please choose the method that will match your revision. Depending on the revision of the monitor, one of the following2 methods should resetit to a normal state. This reset generally requires both hands and it is sometimes easier with another person. Please note, if the light is flashing amber and blue, these procedures will not work. Please start a new ticket in that case, and a tech will assist you further.

    If your power button on the far right (5th button from left):

    Method #1

    1.Unplug the VGA cable.

    2. Remove the power cable from the back of the monitor.

    3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 3 down at the same time and while continuing to hold the buttons, plug the power cable back in.

    4. Keep holding the buttons for 5 seconds after the power has been plugged in and then let go. The green light should be steady when you release the buttons.

    5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.

    Method #2

    1.Unplug the VGA cable.

    2. Count the number ofblinks until you get to the solid color (most of the time the color is green, sometimes it will be amber).

    3. Remove the power cable from the back of the monitor.

    4. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 3 down at the same time and while continuing to hold the buttons, plug the power cable back in.

    5. Watch the blinks, while keeping count (step 2) untilthe solid LED; then, let go immediately.

    6. If the procedure worked, the light will go to amber and you should see a "No Signal" message on the screen for a few seconds.


    If your power button is in the middle (3rd button from left):

    Method #1

    1.Unplug the VGA cable.

    2.Remove the power cable from the back of the monitor.

    3. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and 4 down at the same time and while continuing to hold the buttons, plug the power cable back in.

    4. Keep holding the buttons for 5 seconds after the power has been plugged in and then let go. The green light should be steady when you release the buttons.

    5. If the procedure worked, the green light will go to amber and you should see a "No Signal" message on the screen for a few seconds.

    Method #2

    1.Unplug the VGA cable.

    2. Count the number ofblinks until you get to the solid color (most of the time the color is green, sometimes it will be amber).

    3. Remove the power cable from the back of the monitor.

    4. Counting the buttons on the front of the panel from left to right as 1 – 5, hold the buttons 2 and4 down at the same time and while continuing to hold the buttons, plug the power cable back in.

    5. Watch the blinks, while keeping count (step 2) untilthe solid LED; then, let go immediately.

    6. If the procedure worked, the light will go to amber and you should see a "No Signal" message on the screen for a few seconds.]

    If you have tried the reset a few times andit does not solve your issue, please contact technical support.

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