If a ChromeOS device isn't working properly one of the first steps is to run a recovery. Below is an article about the recovery process and the tool used to create the recovery.
Link to the article explaining the utility and instruction for it's use:
https://support.google.com/a/answer/10562922?visit_id=638055981113138819-83791403&rd=1
Meet Computer Recovery Utility link:
https://chrome.google.com/webstore/detail/meet-compute-system-recov/odkacekibiibhidpiopcmgbgebkeoced?hl=en
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